Move every claim toward closure.

Damage processing

When cargo arrives damaged, short, or not at all, the speed and quality of the initial response often determines how cleanly a claim resolves. Human Intel manages the damage process from first notification through to a finished file.

Because we operate directly in the region rather than through a chain of subcontractors, damage files move faster and with fewer gaps.

• Prompt attendance and initial assessment following notification of loss or damage
• Cause and extent of damage investigation, including review of transport documentation, handling records, and route/corridor conditions
• Liaison with carriers, terminals, customs authorities, and local partners to establish the facts and preserve evidence
• Preparation of clear, well-substantiated damage reports suitable for insurers, average agents, and carrier liability assessments
• Coordination with local repairers, reconditioners, or disposal parties where cargo can be salvaged or must be written off
• Ongoing case management and status reporting until the file is closed

Insurance claims

We handle marine cargo insurance claims from first notification through to settlement, giving insurers a single accountable point of contact for everything happening on the ground in Central Asia and the Caucasus.

• Claims intake, initial assessment, and file management
• Coordination of surveys, documentation, and evidence gathering
• Preparation of claim files suitable for insurer review and settlement
• Ongoing status reporting until the claim is closed

Carrier liability claims

When cargo is lost or damaged in transit, Human Intel OÜ pursues recovery from the responsible carrier on behalf of insurers, average agents, and cargo owners, drawing on our direct knowledge of the conventions, trade terms, and local practices that govern liability across the region.

• Assessment of carrier liability under CMR, CIM/SMGS, Hague-Visby, and other applicable conventions and trade terms
• Preparation and submission of claims against carriers and their insurers
• Negotiation and follow-up to secure recovery
• Advice on time limits and notice requirements to protect the right of recourse

Loss limitation

Once a loss or damage event occurs, minimising its cost is often as important as establishing who is liable for it. We work on-site to limit the extent of loss, protect what can still be saved, and reduce the eventual claim.

• Immediate on-site assessment to identify what can be salvaged or protected
• Coordination of emergency repairs, re-packing, or protective measures
• Advice on mitigation steps to reduce the net claim
• Documentation of loss-limitation measures taken, to support the claim

Loss adjuster

Human Intel OÜ acts as an independent loss adjuster on behalf of insurers, assessing the cause, extent, and value of cargo loss or damage and providing an impartial basis for settlement.

• Independent, on-site adjustment of cargo loss and damage claims
• Assessment of cause, extent, and quantum of loss
• Impartial reporting for insurers, average agents, and cargo interests
• Support through to claim settlement

Salvage sales

Where cargo cannot be delivered in sound condition, we organise the sale of salvaged goods to recover value and reduce the net loss, drawing on local market knowledge and buyer networks across the region.

• Assessment of salvage value and disposal options
• Organisation and management of salvage sales
• Local market and buyer network across Central Asia and the Caucasus
• Documentation of proceeds to offset the claim

Loss & theft investigations

Cargo moving through remote, cross-border, and multimodal routes carries genuine exposure to loss and theft, and getting to the truth of what happened requires local access, local relationships, and an investigator who understands how these routes actually operate.

Investigations of this kind live or die on how quickly someone credible can get to the location and start asking the right questions—which is exactly what our regional presence is built for.

• On-the-ground investigation following a reported loss, disappearance, or suspected theft of cargo or equipment
• Coordination with local police, customs, and terminal authorities to secure records, statements, and evidence
• Route and handling chain reconstruction, identifying where and how cargo went missing
• Assessment of security, packing, and handling practices to establish liability
• Clear, evidence-based reporting to support insurance claims, carrier liability disputes, and recovery efforts