Survey. Resolve. Recover.

Complete services overview

Human Intel OÜ covers the full life of a shipment across Central Asia and the Caucasus. The complete service descriptions from the company profile are presented below—Survey Services, Claims & Loss Support, and Advisory—without abbreviated summaries.

Marine cargo survey

We provide independent marine cargo survey services covering the full life of a shipment—from pre-shipment condition and quantity checks through to final delivery.

Our surveys are carried out on-site, with clear, well-documented, and defensible reporting that insurers, average agents, and carriers can rely on when assessing risk or settling a claim.

• Pre-shipment and pre-loading surveys — verifying condition, quantity, and packaging before cargo is loaded, so all parties start from an agreed baseline
• On-hire and off-hire surveys — independent condition inspections when cargo, equipment, or transport units change hands or come on/off charter
• Cargo condition and quantity surveys — for containerized, breakbulk, and project cargo moving via road, rail, and multimodal Middle Corridor routes
• Discharge and delivery surveys — confirming cargo condition on arrival and helping establish when loss or damage occurred

Evidence that holds up

Every survey is backed by photographic evidence and a report structured to hold up under scrutiny—by underwriters, by cargo interests, or in the event of a dispute.

On-site surveys

There is no substitute for a qualified person physically present at the terminal, warehouse, port, or border crossing where the cargo actually is—and in Central Asia and the Caucasus, that is precisely where most survey companies cannot reach.

Human Intel’s on-site survey capability covers the full length of the Middle Corridor and its connecting markets.

• Terminal and warehouse inspections in Kazakhstan (Aktau, Atyrau, Almaty, Astana), Uzbekistan, Turkmenistan, Kyrgyzstan, and Tajikistan
• Port and border-crossing attendance across the Caucasus, including Georgia, Azerbaijan, and Armenia
• Container stuffing and de-stuffing supervision
• Equipment and unit condition inspections at handover points
• Rapid-response attendance following an incident, loss, or theft report, minimising the delay between event and inspection

Why on-site matters

Being on-site—not reporting second-hand from an office thousands of kilometres away—is the foundation of everything we do.

Cargo survey management

For insurers, average agents, and transport companies with cargo moving continuously through Central Asia and the Caucasus, Human Intel offers ongoing cargo survey management rather than one-off assignments.

For clients with regular volumes through the region, this management approach means faster response times, consistent reporting standards, and one relationship instead of a patchwork of local contacts.

• Acting as a single regional point of contact for all survey, damage, and claims-related instructions across the corridor
• Coordinating and quality-controlling survey work across multiple markets and border crossings from one accountable source
• Building a running record of terminal, carrier, and route performance to help clients identify recurring risk areas
• Advisory support on cargo insurance requirements, equipment condition standards, and claims documentation specific to regional operating conditions
• Supporting average agents and loss adjusters with local procedural knowledge, customs requirements, and documentation standards

Damage processing

When cargo arrives damaged, short, or not at all, the speed and quality of the initial response often determines how cleanly a claim resolves. Human Intel manages the damage process from first notification through to a finished file.

Because we operate directly in the region rather than through a chain of subcontractors, damage files move faster and with fewer gaps.

• Prompt attendance and initial assessment following notification of loss or damage
• Cause and extent of damage investigation, including review of transport documentation, handling records, and route/corridor conditions
• Liaison with carriers, terminals, customs authorities, and local partners to establish the facts and preserve evidence
• Preparation of clear, well-substantiated damage reports suitable for insurers, average agents, and carrier liability assessments
• Coordination with local repairers, reconditioners, or disposal parties where cargo can be salvaged or must be written off
• Ongoing case management and status reporting until the file is closed

Insurance claims

We handle marine cargo insurance claims from first notification through to settlement, giving insurers a single accountable point of contact for everything happening on the ground in Central Asia and the Caucasus.

• Claims intake, initial assessment, and file management
• Coordination of surveys, documentation, and evidence gathering
• Preparation of claim files suitable for insurer review and settlement
• Ongoing status reporting until the claim is closed

Carrier liability claims

When cargo is lost or damaged in transit, Human Intel OÜ pursues recovery from the responsible carrier on behalf of insurers, average agents, and cargo owners, drawing on our direct knowledge of the conventions, trade terms, and local practices that govern liability across the region.

• Assessment of carrier liability under CMR, CIM/SMGS, Hague-Visby, and other applicable conventions and trade terms
• Preparation and submission of claims against carriers and their insurers
• Negotiation and follow-up to secure recovery
• Advice on time limits and notice requirements to protect the right of recourse

Loss limitation

Once a loss or damage event occurs, minimising its cost is often as important as establishing who is liable for it. We work on-site to limit the extent of loss, protect what can still be saved, and reduce the eventual claim.

• Immediate on-site assessment to identify what can be salvaged or protected
• Coordination of emergency repairs, re-packing, or protective measures
• Advice on mitigation steps to reduce the net claim
• Documentation of loss-limitation measures taken, to support the claim

Loss adjuster

Human Intel OÜ acts as an independent loss adjuster on behalf of insurers, assessing the cause, extent, and value of cargo loss or damage and providing an impartial basis for settlement.

• Independent, on-site adjustment of cargo loss and damage claims
• Assessment of cause, extent, and quantum of loss
• Impartial reporting for insurers, average agents, and cargo interests
• Support through to claim settlement

Salvage sales

Where cargo cannot be delivered in sound condition, we organise the sale of salvaged goods to recover value and reduce the net loss, drawing on local market knowledge and buyer networks across the region.

• Assessment of salvage value and disposal options
• Organisation and management of salvage sales
• Local market and buyer network across Central Asia and the Caucasus
• Documentation of proceeds to offset the claim

Loss & theft investigations

Cargo moving through remote, cross-border, and multimodal routes carries genuine exposure to loss and theft, and getting to the truth of what happened requires local access, local relationships, and an investigator who understands how these routes actually operate.

Investigations of this kind live or die on how quickly someone credible can get to the location and start asking the right questions—which is exactly what our regional presence is built for.

• On-the-ground investigation following a reported loss, disappearance, or suspected theft of cargo or equipment
• Coordination with local police, customs, and terminal authorities to secure records, statements, and evidence
• Route and handling chain reconstruction, identifying where and how cargo went missing
• Assessment of security, packing, and handling practices to establish liability
• Clear, evidence-based reporting to support insurance claims, carrier liability disputes, and recovery efforts

Average agent

As appointed average agent, Human Intel OÜ acts on behalf of insurers and P&I clubs to manage general average and particular average matters arising from cargo moving through Central Asia and the Caucasus. We coordinate directly with carriers, terminals, and local authorities to secure the documentation, security, and cooperation needed to bring a general average case to a fair and timely conclusion.

• Appointment as average agent for insurers, P&I clubs, and cargo interests
• Collection of general average security, guarantees, and average bonds from cargo interests
• Liaison with average adjusters, carriers, and local authorities throughout the process
• Local presence to progress cases that would otherwise stall from being handled remotely

Consultancy

Beyond individual surveys and claims, Human Intel OÜ advises insurers, average agents, and transport companies on cargo risk, claims handling, and operating conditions specific to Central Asia and the Caucasus.

• Advisory support on cargo insurance requirements and risk assessment specific to the region
• Guidance on claims documentation, procedures, and local practice
• Briefings on terminal, carrier, and route conditions
• Support in structuring survey and claims-handling arrangements for regular cargo flows